Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...