Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

BNPL giant Klarna says it is fast approching $1 million in revenue per employee, spearheaded by its aggressive uptake of AI.

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...