Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...