Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna, the online lending and payments company, reported a first-quarter net loss that widened to $99 million from $47 ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its bold AI ...

Klarna said its net loss for the first three months of 2025 totaled $99 million, significantly worse than the $47 million ...

To explore how travellers are using AI in trip planning, Feefo  has conducted a new study examining the importance of reviews ...

Buy-now-pay-later company Klarna reduced its headcount in 2023 by -22%, to 3,500 from 5,500 in 2022, as the CEO bragged, “AI can do most jobs.” But two years later, the Swedish firm’s CEO has ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns ...

Klarna’s net loss more than doubled in the first quarter as more consumers failed to repay loans from the Swedish “buy now, pay later” lender as concerns rose about the financial health of US ...