Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...