Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...